Help Desk Ticketing Manager

The Help Desk Ticketing Manager will help you manage, track, and report out on your help desk support requests and activities. Help Desk management has never been easier, whether you’re an individual support representative or Help Desk supervisor. Create support tickets using a simple template and track tickets to resolution. View a complete dashboard to search and find tickets, view analytics including ticket priorities, ticket status, ticket types, and assigned agents. Customize your support process to include specific locations, departments, groups, priority levels, status indicators, and support categories. The Help Desk Ticketing Manager will save you time, streamline your process, and reduce the overall overhead of your help desk.

Contact us to customize this app for your enterprise.

Instantly Create Your Support Process

Manage & track help requests and support activities

Streamline Help Desk Management

Save costs and time with more efficient processes

Ensure Success with Expert Tools & Reports

Use best practice templates to guide your process

Help Desk Ticketing Manager Features

Easily Manage Your Help Desk

Manage Your Complete Support Process

Use a simple, integrated approach for your Help Desk.

Track Support Tickets

View and track individual support tickets to completion.

Instantly Customize Your Support Process

Define Locations

Create list of locations to track within tickets & dashboard.

Define Departments

Create list of departments to track within tickets & dashboard.

Define Groups

Create list of groups (e.g., customers, partners, etc.) to track within tickets & dashboard.

Define Priority Levels

Create list of priority levels to track within tickets & dashboard.

Define Status

Create list of status options to track within tickets & dashboard.

Define Ticket Types

\Create list of ticket types to track within tickets & dashboard.

Search, View, & Export Support Tickets

View Open Tickets

View and track open tickets that require resolution.

View Open Ticket Age

View and track open tickets based on creation date and age of support request.

View Closed Tickets

View closed tickets to track support history.

Export Ticket Data

Export ticket data to spreadsheet or PDF files.

Use Help Desk Dashboard for Insights & Strategic Decision-Making

View Ticket Counts

View and track overall ticket counts.

View Ticket Status

View and track overall ticket status.

View Ticket Types

View and track overall ticket types.

View Agent Workload

View and track tickets by agent.

View Days Open

View and track tickets by number of days open.

Use Expert Templates to Accelerate Success

Strategy Template Library

Instantly apply operations best practices to your process

  • Get 100’s of out-of-the-box expert templates by adding a Praxie Pro subscription
  • Gain confidence you’re using proven tools & processes
  • Add, change, or customize your process to fit your exact needs

Our Customers Achieve Great Results

We're Operations Experts with Decades of Experience

Your Operations Practice Lead

Michael Lynch

Michael Lynch is a creative and successful executive with extensive leadership experience in delivering innovative collaboration products and building global businesses. Prior to founding Praxie, Michael led the Internet of Things business at SAP. He joined SAP as part of the acquisition of Right Hemisphere Inc., where he held the position of CEO. During his tenure, he transformed a small tools provider for graphics professionals to the global leader in Visualization software for Global 1,000 manufacturers and led the company to a successful acquisition by SAP.

Let’s discuss your operations transformation