Dylan Hoback
Accu-Tube
My Praxie analytics software transformed our operations, enabling data-driven decisions and streamlining our manufacturing process.
The ticket was closed. The problem was not.
Replace ticket queues that measure closure with AI that connects repeat incidents to their underlying cause — so the same issue stops arriving fifty times a month under fifty different subject lines.
$0
Send us one month of your real ticket data
See Praxie in Action Now
Free pilot on your own ticket data. You keep what we find.
AI help desk managerfor IT service and support leaders
Customer Success Stories
Dylan Hoback
Accu-Tube
Jason Carpenter
Environmental Pest Management
With Praxie, I found a way to take what was in documents and spreadsheets and provide my team with a visual application environment to drive our strategy with full accountability.
Elizabeth Pridham
Perfection Fresh
Praxie dramatically improved our process through digital transformation. We now have visibility and can drive decisions at a fraction of the time.
Scott Russell
NUCOR Vulcraft
I would heartily recommend the Praxie team to any organization seeking to seriously undertake a lasting and successful innovation process.
Mike Bainbridge
Dover Food Retail
Our MFG Ops application greatly improved our daily management initiatives. It is easy to see how we are doing, identify issues, and track improvements—no matter where we sit.
Jeff Piotrowicz
ChemLink
With Praxie we've created a way to report on complex projects that gives management full visibility. Executives have visibility to projects, assignments, and more at their fingertips.
Maureen Thompson
American Nurses Association
Our Praxie App makes it easy to track progress on strategic objectives across the organization and includes an executive-level dashboard with real-time reports to the board on key initiatives.
Tom Anderson
Springfield Armory
Praxie is used every day to track and analyze every aspect of production, quality, safety, and more. We improved quality by 10%.
Peggie Pelosi
Innovators Alliance
Almost overnight, Praxie created a customized solution for our 100 member organizations across Canada to drive strategy and innovation.
Kate Merton
Anthem
Praxie's innovation solution stood out from other options because it can be customized so quickly to fit our exact process requirements. Plus, it is incredibly easy to use and manage.
Your team is fast. The queue never gets shorter.
Closing the ticket was the easy part. Stopping the next fifty is the job.
“Why is the ticket volume the same every month?”
“I have answered this exact question all week.”
Excellent closure times, and a backlog that regenerates overnight.
You do not need faster agents. You need repeat tickets to reveal their cause — so they stop being raised.
If you own the service desk
Is this your queue?
Most IT service and support leaders recognise at least four of these. If you recognise six, the rest of this page is written for you.
- Performance is measured by closure time, not by volume avoided.
- The same underlying issue arrives under many different subject lines.
- Problem management exists on paper and never happens in practice.
- Knowledge articles are written and never found.
- Categorisation is picked to close the ticket quickly.
- Agents re-solve problems that were solved last month.
- Ticket volume is treated as demand, not as a symptom.
- “Why do we get so many of these?” is never investigated.
None of this is a responsiveness problem. It is a recurrence problem.
Is this you?
Worked example — enterprise service deskRepeat tickets used to look like separate incidents.
Closure↓Preventionwhat the service desk optimises for
Thousands of tickets a month, categorised to close quickly, measured on response and resolution time.
Because tickets were handled individually and categorised for speed, the same root cause generated hundreds of separate records — so the queue regenerated no matter how fast agents worked.
With AI clustering incidents by underlying cause regardless of wording, repeat drivers become visible and can be removed, which reduces volume rather than just processing it faster.
Monday, 9am
What you walk into the week with
Today
A queue that refilled overnight.
- Measured on closure time
- Same cause under many subject lines
- Problem management never happens
- Volume treated as demand
→
With Praxie
A queue that is actually shrinking.
- Incidents clustered by underlying cause
- Repeat drivers surfaced automatically
- Fixes aimed at volume, not speed
- Knowledge surfaced where it is needed
Key ROI Elements
30%
Smaller Ticket Backlog
Deflect and auto-resolve to shrink the backlog.
40%
Faster Resolution Time
Cut delays from ticket to routing to resolution.
25%
Higher SLA Compliance
Keep tickets within SLA targets.
15%
Lower Support Cost
Reduce escalations, rework, and repeat tickets.
Fewer
Missed SLAs
Meet SLAs and keep users satisfied.
Higher
User Satisfaction
Resolve more with the agents you already have.
See Praxie in Action Now
Which issue generates the most tickets for the same underlying cause?
Now select a day and time below.
Why Closing Tickets Is Not Fixing Problems
Spreadsheets &
Manual Logs
- Reactive tracking
- Email and spreadsheets
- Limited ticket history
- Hard to prioritize tickets
- Higher SLA-breach risk
ITSM / Service Desk
Ticketing Modules
- Connected to enterprise data
- Often rigid workflows
- Slow field adoption
- Heavy configuration
- Limited AI guidance
Traditional
Help Desk Tools
- Good ticket tracking
- Basic routing support
- Can become data-entry heavy
- Limited operational context
- Often weak analytics
Point
Predictive AI Tools
- Useful for simple queues
- Some automation features
- May require heavy setup
- Disconnected from execution
- Limited ticketing workflows
★ BEST FIT
Praxie AI-Powered
Help Desk Ticketing
- AI routing, SLAs & resolution
- Predictive alerts and risk prioritization
- Connects email, chat, ITSM & knowledge base
- Dashboards, workflows & agent guidance
- Faster deployment, lower complexity
Ticketing workflow flexibility
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✓
Real-time queue & alerts
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✓
AI routing & recommendations
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✓
✓
Tickets, SLAs & resolution
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✓
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✓
Connected ticket, knowledge & agent data
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✓
Speed to deploy and adapt
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✓
Why Praxie
Stands Out
Stands Out
More flexible than rigid ITSM modules
Far more automated than spreadsheets and manual logs
Broader than basic help desk tools
Faster to deploy than heavy ITSM suites
Questions Service Leaders Ask Us First
The objections we hear in the first 20 minutes — answered plainly.
1
How does AI improve help desk ticketing — and can my team trust it?
Answer: The AI helps support teams make better decisions by analyzing tickets, priorities, SLAs, knowledge, and history. Recommendations are explainable, so agents can see why a ticket is routed or prioritized and stay in control of every resolution.
2
Can this reduce backlog and missed SLAs?
Answer: Yes. AI-powered help desk ticketing auto-routes, prioritizes by SLA, deflects common requests, and flags at-risk tickets before they breach. This helps teams shift from reactive inbox chaos to structured, proactive support.
3
How does the system help manage tickets and agent priorities?
Answer: The AI can help capture, categorize, prioritize, and route tickets based on impact, urgency, SLA, required skills, and history. Agents get a clearer view of what to work on first and why.
4
Will this help us find root causes and recurring issues?
Answer: Yes. The system analyzes patterns across tickets, categories, resolutions, and feedback to identify repeat problems, likely root causes, and deflection opportunities across teams, categories, apps, or users.
5
Is this better than email, spreadsheets, or a basic help desk tool?
Answer: Yes. Email and basic tools store tickets but do not actively interpret them. AI-powered help desk ticketing connects requests, routing, SLAs, and knowledge so teams can resolve faster, meet SLAs, and continuously improve support.
Bottom line: AI-powered help desk ticketing helps teams capture every request, route and prioritize intelligently, resolve faster, and move from inbox chaos to proactive, high-satisfaction support.
Which repeat ticket would you eliminate first?
Send us one month of your real ticket data. We’ll show you what Praxie would cluster — your incidents, your causes, your volume.
1Send us a month of tickets230-minute review3Free pilot on your data
See Praxie in Action
No cost, no obligation — and you keep what we find either way.