The first step in dealing with Critical Incidents is gaining an overall understanding of what happened, then gathering all the pertinent facts surrounding the incident from those involved. When all of the facts are collected, the next step is to identify the issues that led to the incident, then provide a framework for changes so that future similar incidents are averted. Afterwards, a decision can be made on how to resolve the issues based on various possible solutions. The final and most important aspect is the evaluation, which will determine if the solution that was selected will solve the root cause of the situation and will cause no further problems.

Specific tools used in Critical Incidents include interviews, written reports, and observations. Get started with our Critical Incidents template.

How to use it:

1. Complete your Critical Incident Report.
2. Be sure to include specific details of the incident including who was involved, what occurred, and the results from the incident.
3. Be as objective as possible and provide specific data and references if available.​
4. Create an action plan for completing your Critical Incident Report or implementing the report’s actions.

Praxie’s online Critical Incident tools allow any team or organization to instantly begin working with our web templates and input forms. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.