What are Change Management Levers, and what are best practices, tools and templates for teams and organizations?
Definition of Change Management Levers
Change Management Levers are a set of change management instruments that, when used in combination, aid in producing successful change. The five levers are: communication plan, sponsorship roadmap, coaching, teaching and resistance management plan.
Description of Change Management Levers
The goal of any Change Management Levers model is to provide organizations with a comprehensive set of materials that will assist them when implementing a change program. The typical levers include:
Communication Plan – Individualized information needs to be transmitted to each group of individuals who are affected by the change program. This information should be transmitted by the right people at the right time, and should include the reason for the change, the risk associated with remaining stagnant and the benefits to be accrued through the program. This information should be communicated in-person several times until it begins to resonate with the employees.
Sponsorship Roadmap – The orchestrator of the change should be an active participant in the change process and should make themselves accessible to employees to answer any questions. In addition the change sponsor should act as a support system for top-level executives.
Coaching Plan – Details how to involve managers in the change program. Managers should disseminate messages to their employees about how they will be impacted by the change, identify employees who are resisting the change, and provide support and encouragement during the actual implementation of the change.
Training Plan – During training, employees need to be taught the skills necessary to effectively function in a changed work environment.
Resistance Management Plan – Before creating the plan for how to handle resistance to change, it is beneficial to first establish which employees will be most opposed to the change and imagine the ways in which they might demonstrate their resistance. Then, before these displays even arise, think of ways they can be addressed.
Tools & Templates
Change Management Levers are often developed as plans and then communicated in presentations, spreadsheets, and other strategic documents. The actual implementation of the levers can take many forms including interviews, surveys, project management templates, and other tools.
upBOARD's Online Change Management Levers Model
Unlike most traditional Change Management templates in MS Word, Excel, or PowerPoint, upBOARD’s online Change Management Levers collaboration tools allow any team or organization to instantly begin working with our web templates and input forms. Our digital platform goes far beyond other software tools by including progress dashboards, data integration from existing documents or other SaaS software, elegant intuitive designs, and full access on any desktop or mobile device.
Learn more about upBOARD’s portfolio of other change management best practice tools and templates, including:
AIM Accelerated Implementation Methodology, Beckhard & Harris Change Process, Boston Consulting Group Change Delta, Brainstorming, Bridges’ Leading Transition Model, Burning Platform, Case for Change, Change Fatigue, Change Management Curve, Change Management Impact Analysis, Change Management Maturity Model, Change Management Levers, Change Management Plan, Change Management Roadmap, Change Proposal, Change Readiness Assessment, Change Resistance Management Plan, Change Risk Assessment, Change Success Metrics, Communications Planning, Core Values, Deming Change Cycle, EASIER Change Management, Employee Engagement Plan, Feedback Capture Grid, Focus Groups, Geert Hofstede’s 6 Dimensions of Culture, GE Change Acceleration Process, Go-Live Planning, Head, Heart and Hands Model, Kotter’s 8-Step Change Model, Kubler Ross Change Curve, Lewin’s Change Management Model, Maurer’s 3 Levels of Resistance, Nudge Change Model, People Centered Implementation, Performance Support, Process Mapping, Sponsor Roadmap, Stakeholder Analysis, Stakeholder Interviews, Switch Change Framework, User Acceptance Testing, VRIO Framework and What’s In It For Me (WIIFMs).